At Ram Holidays, we understand that travel plans may change due to unforeseen circumstances. Our Cancellation & Refund Policy is designed to be transparent, fair, and customer-friendly while protecting operational commitments.
Please read the policy carefully before making a booking.
📌 General Cancellation Policy
All cancellations must be communicated in writing via:
- Email
- WhatsApp
- Official contact number of Ram Holidays
The date of cancellation request will be considered the date on which we receive the written request.
❌ Cancellation Charges (Tour Packages)
Cancellation charges depend on the number of days prior to the departure date:
🔹 More than 30 days before departure
10% of total tour cost will be deducted. Balance amount will be refunded.
🔹 15 to 30 days before departure
25% of total tour cost will be deducted.
🔹 7 to 14 days before departure
50% of total tour cost will be deducted.
🔹 Less than 7 days before departure
100% cancellation charges (No refund).
❌ Cancellation for Special Tours & Peak Season
For Char Dham Yatra, Do Dham Yatra, Kedarnath, Badrinath, helicopter services, or peak-season bookings:
- Cancellation charges may be higher due to advance hotel, transport, and permit bookings.
- Some services may be non-refundable.
- Specific cancellation terms will be communicated at the time of booking.
✈️ Flight, Train & Transport Cancellation
- Air tickets, train tickets, helicopter tickets, and third-party transport services are governed by the respective service provider’s cancellation policies.
- Ram Holidays will not be responsible for airline or railway cancellation penalties.
- Any refund received from the service provider will be passed on after deducting applicable service charges.
🏨 Hotel & Camp Cancellation
- Hotel, camp, and guesthouse cancellations depend on individual property policies.
- Some hotels/camps may have non-refundable or partial-refund policies.
- Refund (if applicable) will be processed after confirmation from the hotel.
🚫 No-Show Policy
- No refunds will be provided in case of no-show, late arrival, or early departure.
- Unused services (meals, sightseeing, transport) are non-refundable.
💳 Refund Process
- Refunds (if applicable) will be processed within 7–14 working days.
- Refund will be made via: Original mode of payment (bank transfer / UPI / card).
- Any bank or payment gateway charges will be deducted from the refundable amount.
⚠️ Force Majeure / Unforeseen Events
No refunds will be provided for cancellations or delays due to natural disasters (landslides, floods, earthquakes), weather conditions, government restrictions, road blockages, political disturbances, or pandemic-related restrictions.
In such cases, Ram Holidays will assist in:
- Rescheduling (subject to availability)
- Adjusting services where possible
🔄 Modification Policy
- Date or service changes are subject to availability and additional charges.
- Modification requests must be made in advance.
- Any fare difference or service cost must be paid by the customer.
🧾 Refund Eligibility Summary
✔ Refund depends on:
- Cancellation timing
- Type of tour
- Hotel/transport rules
✖ Refund not applicable for:
- No-shows
- Last-minute cancellations
- Non-refundable bookings
📞 Need Help?
For cancellation or refund requests, contact us at:
Ram Holidays – Customer Support
Email: info.ramholidays@gmail.com
Phone / WhatsApp: +91-9568210869 / +91-9520309177
✅ Final Note
By booking a tour with Ram Holidays, you agree to the above Cancellation & Refund Policy. We recommend reviewing this policy carefully before confirming your booking.
